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About Us - Why book with us
Why book with DirectRooms?
  • 1
    Best deals - lowest rates
    We search multiple suppliers and partner hotel websites to bring you the very best value rates on the web.
    We compare and display our lowest rates for every hotel.
  • 2
    No hidden extras
    Our rates include all taxes, service charges and NO booking fees.
  • 3
    24 hour customer care
    Our call center and office is staffed by experienced travel advisors and contactable 24 hours a day, 7 days a week to provide the best levels of customer service and to deal with any potential problems or issues our clients may have. We are here to serve. Contact us
  • 4
    Proven and established track record
    We have been in operation since 2000 and are honoured to have served over 900,000 clients. We are proud to have a repeat customer level of over 21%. Company profile
  • 5
    No hassle cancellation policy
    We realize plans change and you may need to cancel or postpone your travel arrangements. We therefore have a simple, no hassle cancellation policy for all DirectRooms processed bookings.
  • 6
    Credibility
    DirectRooms is licensed by:
    • Association of Thai Travel Agents (ATTA) - number 02703
    • Thai government registered E commerce company - number 783800300110
    DirectRooms have partnered with various licensed travel agents and tour operators worldwide. Our partners are established and reputable specialist travel companies, each with up to 30 years of experience in the business and are recognized as the market leaders. Our partners are also members of:
    • Executive Travel Associates (ETA)
    • International Air Transport Association (IATA)
    • Pacific Asia Travel Association (PATA)
    • Hong Kong Tourist Association (HKTA)
    • Travel Industry Council (TIC)
  • 7
    Secure bookings and credit card information
    For DirectRooms processed bookings, we use secure server software (SSL) to protect your credit card information, which is the industry standard and among the best software available today for secure e-commerce transactions. This is backed by our security guarantee.
  • 8
    We respect your privacy
    We understand and respect the importance of your privacy. Your personal information is private and confidential and not released to third parties. View our privacy policy
  • 9
    We donate to charity
    5% of our profits is donated to charity. View our charity page
  • 10
    Carbon neutral and eco responsible
    We are very aware of the need to act in a responsible and eco-friendly way. We have developed policies to ensure we ''do our bit''.
  • 11
    Accurate hotel information
    We review and check all our hotel information on a regular basis to ensure its accuracy and present it in an unbiased, factual format. We also operate a strict review process, to ensure we list only the best hotels in each category.
  • 12
    Easy to use website
    We listen carefully to our client’s feedback and conduct website usability tests to help ensure that our site is easy to use and provides a positive user experience. We welcome and absolutely love feedback and strive to improve our website and service and aim to be the best.