Policies - Code of Conduct
Code of Conduct Policy
What We Do:
We compare hotel room prices from a vast range of websites and present this information in a simple, standard format that makes it easy for users to compare and make informed choices while getting the real deal.
It costs you zero to use DirectRooms. The total prices shown on DirectRooms are the same as if you book directly with our partner website.
Our Code of Conduct:
We adhere to strict ethical standards at all times and aim to consider objectively the viewpoint of our users. Our code of conduct is based on the following principles:
1We display prices that include all taxes and service charges, for all websites, to help make comparison easy. The room price you see is the price you pay.
2We treat each supplier equally and are not influenced by any incentive or inducement that could affect the results we display. We do not manipulate our search results based on any personal gain.
3We review and evaluate our partner websites on a regular basis, to detailed guidelines that encompass:
4The total prices shown are the same if you book directly with our partner website.
- Overall business practices and standards
- Customer service and feedback
- Ethical standards and integrity
- Reliability and track record
- General policies and service levels
- Ongoing regular reviews
We are not perfect and from time to time we sometimes make mistakes or suffer from technical glitches. However, we will do our utmost to correct any errors as soon as possible and rest assured that there is never any intent to mislead our users. That is our commitment to you.
We welcome your comments and feedback. Please contact us