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Policies - Terms and Conditions
Terms and Conditions
Our cancellation, amendment and no show policies will apply only once your booking has been processed and confirmed by DirectRooms.
For booking processed by DirectRooms, once you have made your credit card payment, the booking confirmation to be displayed on our website immediately. We will also send you via email your Hotel Voucher and Payment Receipt within a few minutes.
If your booking is made through one of our partner websites, then their booking procedures, policies, terms and conditions will apply and not those of DirectRooms.
Cancellation Policy
For bookings processed by DirectRooms:
If you cancel 7 days or less before check in date:
We will charge a one night cancellation fee per room for every booking.
If you cancel 8 days or more before check in date:
We will charge you a 5% cancellation fee for every booking.
Any cancellation policies of hotels will override the above policies. If a hotel policy is different, we will advise you via email.
To cancel a booking:
To cancel a booking please email us at: info@directrooms.com
If your booking is made through one of our partner websites, then their booking procedures, policies, terms and conditions will apply and not those of DirectRooms.
Amendment Policy
For bookings processed by DirectRooms:
If you amend your booking 7 days or less before check in date:
We will charge a one night amendment fee per room for every booking.
If you amend your booking 8 days or more before check in date:
We will charge you a 5% amendment fee for every booking.
Any amendment policies of hotels will override the above policies. If a hotel policy is different, we will advise you via email.
To amend a booking:
To amend a booking please complete and submit our amendment form
If your booking is made through one of our partner websites, then their booking procedures, policies, terms and conditions will apply and not those of DirectRooms.
No Show Policy
For bookings processed by DirectRooms:
If you have not cancelled your booking and do not check in (No Show):
If you fail to check in at a hotel, and you have not cancelled your booking with DirectRooms, the hotel will impose a "no show" charge.
The "no show" charge varies depending on the hotel and can be up to the total price of the booking. We will do our utmost to negotiate with the hotel to keep your "no show" charge as low as possible.
If your booking is made through one of our partner websites, then their booking procedures, policies, terms and conditions will apply and not those of DirectRooms.