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One of the three founders of DirectRooms, Graham has been the Director of Operations since 1999. He has overall responsibility for the Reservations Unit, Call Centre and Web Content teams. His key functions include ensuring excellent customer service levels are achieved and that the quality control and content for new web sites and information is accurate and up to date.
With very strong interpersonal and management skills, Graham has been instrumental in ensuring high standards and productivity with ongoing training programs that enable the staff to be flexible and multifunctional while increasing efficiency. His dedicated development of teamwork with over 60 staff reporting to him has been a prime achievement.
Prior to joining DirectRooms, Graham was responsible for customer service and store management for the high-end UK retail chain, Marks and Spencer's.
What Graham says about himself:
I enjoy being part of a team and working with people. I try to spend more time enjoying life and having fun than being serious. I like training and watching our staff learn and grow every day. It provides a sense of accomplishment to see our staff excel and succeed.
What his colleagues say about Graham:
Graham is funny, friendly, likes to gossip and joke around. Sometimes he can be sensitive and quiet. He is fairly easy going, but can have a moody moment at times.
Favorite films:
Action:The Taking of Pelham One Two Three, Jaws, The Hurt Locker, The Good. The Bad and the Ugly, Stalag 17, Back to the Future, The Bridge on the River Kwai, Casino Royale.
Cartoon:Toy Story, Who Frame Roger Rabbit, Ratatouille, Wallace and Gromit, Jungle Book, Despicable Me
Art:My Left Foot, My Beautiful Laundrette, A Room with a View, The Ladykillers.
Classics:The African Queen.
Comedy:Some Like It Hot, Sister Act, The Pink Panther Strikes Again, A Fish Called Wanda, Four Weddings and a Funeral, Muriel's Wedding
Drama:12 Angry Men, Argo, Schindlers List, Titanic, The Help, The Kings Speech, Slumdog, Millionarie, Silver Linings Playbook, One Flew Over the Cuckoo's Nest
Horror:Psycho, The Birds, The Fly, Halloween, The Shining, Exorcist, Misery, The Conjuring
Others:ET, Colour Purple, Driving Miss Daisy, Notting Hill, Pretty Woman, Harry Potter, Bridget Jones, Billy Elliot.
Favorite books:
Animal Farm, Nineteen Eighty Four, The Firm, The Brethren, To Kill a Mockingbird, Lord of the Flies, Frankensein, Charlotte's Web, Oliver Twist, The Colour Purple, Macbeth, Bridget Jone's Diary, The Secret Diary of Adrian Mole, And Then There None, The Rats, Alan Clarke Diaries, Graham Norton So Me, Acid Drops, Julie Waters That's Another Story
Favorite Music:
Soft Rock, Classical, Popular, Gospel, Soul, Reggae, Ballad, Jazz
Favorite Places:
Phuket, London, Melbourne, Barcelona, Florence, Siena, Lake District, Brighton, Oxford, Ubud, New York, Canterbury, Chiang Mai, Singapore
People that inspire me:Nelson Mandela, Helen Keller, William Wilberforce, Oprah Winfrey, Muhammad Ali, Leonardi da Vinci, Mikhail Gorbachev, Winston Churchill, Randy Pausch.
Favorite Quotes:
"My favorite fruit is grapes. Because with grapes, you always get another chance. 'Cause, you know, if you have a bad apple or peach, you're stuck with that bad piece of fruit. But if you have a bad grape, no problem - just move onto the next. Grapes: The fruit of Hope"
"You only live once, but if you do it right, once is enough."
"Not all of us can do great things. But we can do small things with great love."
"The truth is, everyone is going to hurt you. You just got to find the ones worth suffering for."
"There is nothing better than a friend, unless it is a friend with chocolate."
